FAQs

How can I contact Kickstart Gym Accessories?

You can email us at kickstartgymaccessories@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

No, only ship within Australia.

Where do you ship from?

We ship from Sunshine Coast, Queensland.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/ cancellations within 12 hours of ordering. All requests after this time will be denied. your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. please allow extra time for your order to be processed during holidays and sale seasons. Orders will be processed within 1-2 business days from the order date.

How long will it take to receive my order?

For domestic deliveries in Australia, Standard parcels may take up to 2-8 working days for same-state and 3-13 working days for interstate. Express Post items may arrive in 1-4 working days by Australia Post.

What if I don't receive my order?

If you don't receive your order within 20 days after shipping, you are eligible for a full refund.

How do I return an item?

Please contact us at kickstartgymaccessories@gmail.com

What if the item(s) I received are defective/ incorrect/ damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/ or defective. please include your order number, photographs of the item(s) and all related references upon receiving your package. we will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you pay by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/ credit card company. It may take some time before the refund is posted to your account.